Our customer support team have listened to your feedback and used their knowledge to put together a list of answers to your most frequently asked questions. To begin browsing our FAQ, please choose a category below. If you have a question that isn't answered below, please use our contact page to send us your enquiry.
How long will it take for my School to receive Cashback?
We pay schools once every quarter based on the sales generated in the previous 3 months. We have to allow 30 days from the time of purchase before a donation can be confirmed. This is to allow for customer returns or any refunds that may be processed up to 30 days after purchase.
Is the Beautiful Way to Give Scheme just for Schools?
No, although Schools are our major focus at the moment. The Beautiful way to give scheme is also available for community clubs and projects. For further information on your cause's eligibility please see our signup page or contact us
How does the cash back work?
Every product on the website is given a percentage casback of between 5 and 10 percent. These percentages are excluding VAT and delivery. As customers fill their basket the total cash back is calculated and displayed at the checkout.
How much can we raise?
The earning potential with Crowd Colour is limitless. The more you share by using our free promotion toolkit the more you can earn for your School.
What if my School is not listed?
If you don't see your School or PTA listed, then please let them know that they are missing out on free money! It may simply be that they don't know about Crowd Colour's Beautiful Way to Give Scheme. Use our nomination form during the checkout process to nominate your School and we will get in touch to tell them all about of Free fundraising scheme.
Can I set a default school?
Yes, when you log in to your account there is an option on your profile page to set your default school.
Are your products cruelty free?
Yes, our products are 100% cruelty free. We never test any of products or brands on animals.
Are your products vegan friendly?
The vast majority of our products are suitable for vegans. Please check each product on the website for the vegan friendly logo.
Where is Crowd Colour Based?
Crowd Colour is a UK company based in South Wales, we offer a range of delivery services for the UK, Europe and the rest of the world.
Where is my order?
If you have placed an order using our tracked service you should have received an email with your tracking code. If you have used our standard delivery service please allow up to seven working days from the date of dispatch before you contact us. If you have a query about your delivery after seven working days please contact our customer service department on firstname.lastname@example.org quoting your address and order number.
Are our products vegan friendly?
The majority of our products are vegan friendly, just look out for the purple 'vegan friendly' badges. Most of the products on our site that are not vegan friendly are so because they contain beeswax such as Lipstick and Mascara.