Shipping & Returns

UK Mainland Deliveries

We deliver throughout the United Kingdom (including Northern Ireland, Channel Islands, Isle of Anglesey, Isle of Wight, Isle of Man, Scilly Isles and The Scottish Islands). If your delivery address is a remote part of the UK, e.g. Highlands & Islands, please allow an extra day if using our standard UK service.

For security reasons we reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.

Delivery Option Cost (per order) Estimated Delivery Time Carrier
Standard UK £2.95 2 - 7 Working Days (From dispatch) ROYAL MAIL
Next Day UK £5.95 Next Day (for orders placed by 3pm) ROYAL MAIL
*Orders of £10 and over FREE 2 - 7 Working Days (From dispatch) ROYAL MAIL

 

Ordering last minute gifts? We recommend that you choose a recorded shipping method for our faster service.

 

Standard UK - Royal Mail

Orders placed during our working week (Monday – Friday, excluding Bank Holidays) will usually be processed and dispatched with 48 hours of receipt. During very busy periods, however, order dispatch may be delayed. In this instance, we will advise you of the estimated dispatch date of your order by email.

Next Day Special Delivery - Royal Mail

If you need guaranteed UK Next Day delivery, please select UK NEXT DAY, this will be sent Royal Mail Special Delivery. Orders must be received by 3pm. Special Delivery orders placed after 3pm will be dispatched on the following working day (Monday to Friday), orders placed after 3pm on a Friday will be processed on Monday for a Tuesday delivery.

A signature will be required upon delivery. If nobody is available to sign for the delivery, a card will be left for you advising details of where your parcel can be collected.

Orders Over £30

*If the value of the items in your shopping bag has a value of £30 or more, you will automatically qualify for free delivery with Royal Mail’s 2nd Class Service. This offer applies to UK addresses only. You must select UK Standard shipping for this to apply.

The minimum order value to qualify for free delivery may vary for promotional code offers.

If the estimated delivery time passes and you have not received your order, please contact our Customer Services team either by email at sales@eyeslipsface.co.uk or by phone on 01792 293860.

Please note the following

Our working week is defined as Monday – Friday (excluding bank and public holidays). Standard or Special Delivery orders placed after 3pm on Friday will be processed on Monday.

You may, during the ‘checkout’ process, specify a different delivery address than your payment address if that is more convenient for you (provided the billing address matches the address on your credit card statement).

Please ensure that your delivery address is correct (including postcode) before paying for your order. We are unable to take responsibility for the delay or loss of a parcel where incorrect or incomplete delivery details have been provided. Depending on your local postal service you may need to ensure that you add a specific Delivery Name for parcels being delivered to a different address. For more information please check with your local postal service. If you are arranging for a parcel to be sent to a Business address please ensure to include the Company Name along with the name of the recipient.

We will deliver all products comprised in your order in one delivery.

If any product is not available we will inform you immediately once we're made aware of this. We will refund the value of this item back to your card and dispatch the rest of your order.

If your order is delayed by more than seven days we will give you the option to cancel your order.

We regret that we cannot change a delivery address once the item has been dispatched.

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

We do not take responsibility for delays once items have left our warehouse.

Although we will make every effort to ensure your products are delivered within the time stated, we take no responsibility for loss or damage incurred where delivery is time dependent. No compensation is payable to the customer for delayed receipt or inconvenience.

We do not take responsibility for a parcel in the event that it is opened or tampered with by a third party during transit, in these instances you should contact the courier and take advice on how to proceed under their procedures.

European Delivery

Ordering last minute gifts? We recommend that you choose a recorded shipping method for our faster service.

 

e.l.f. Cosmetics UK deliver to the following European countries: Albania, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Bulgaria, Denmark (inc Faroe Islands and Greenland), Croatia, Cyprus, Estonia, Finland, Georgia, Gibraltar, Greece, Iceland, Ireland (Republic of), Kazakhstan, Latvia, Liechenstein, Lithuania, Luxembourg, Malta, Moldova, Montenegro, NORWAY# (inc Spitzbergen), Portugal, Republic of Macedonia, Russia, Serbia, Slovenia, Spain, Sweden, Turkey, Ukraine.

Norwegian customers and ANY NON E.U. Countries please read the underlined information below regarding deliveries outside the E.U.

See further information below about delivery to European destinations not included on this list.

Delivery Option Cost (per order) Estimated Delivery Time Carrier
EUROPEAN STANDARD £4.95 (all destinations) 10 - 14 Working Days (From dispatch) Royal Mail
EUROPEAN TRACKED £6.95 (all destinations) 7 - 10 Working Days (From dispatch) Royal Mail

EUROPEAN STANDARD

Deutschepost aim to deliver within 10 - 14 working days of dispatch (although this is not guaranteed). Please allow a slightly longer delivery time to destinations within Eastern Europe.

We aim to dispatch all orders within 48 hours of receipt during our working week (Monday to Friday).

Please note however, that during very busy periods it may not always be possible for us to dispatch Standard European parcels within this time frame and that occasionally delays may occur.

EUROPEAN TRACKED

Deutschepost aim to deliver within 7-10 working days of dispatch to Europe with this service. A signature will be required upon delivery.

We aim to dispatch all orders within 48 hours of receipt during our working week (Monday to Friday).

Please note however, that during very busy periods it may not always be possible for us to dispatch European Tracked parcels in this timeframe and that occasionally delays may occur.

*We highly recommend this service for deliveries to Turkey.

During very busy periods it may not always be possible to dispatch parcels on the day that the order is placed.

Please note the following:

Please ensure that your delivery address is correct (including postcode) before paying for your order. We are unable to take responsibility of the delay or loss of a parcel where incorrect or incomplete delivery details have been provided.

You will pay the amount shown in GB Pounds Sterling. This amount will be charged to your credit/debit card. Your card provider will convert this into your local currency at their normal rate.

Any additional charges, including currency conversions, made by your card provider are your responsibility

e.l.f. prices include VAT at the UK rate which you must pay

There will be no additional import or tax charges for deliveries within the EU

International orders outside the EU may incur a customs fee which you are responsible for. These charges are levied by your country’s customs department, we do not know what these charges may be. Please contact your local customs office to determine the customs costs prior to placing your order. IMPORTANT - your goods are shipped from the UK so the customs form will be showing in £GBP so please check the value before submitting your order.

We do not take responsibility for a parcel in the event that it is opened or tampered with by a third party during transit.

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